please read and understand the following

ORDER PROCESS AND CHARGES 

customers allow 7-10 Days for order processing and a possible 2-3 day ground shipment, NO ASAP, orders are required to have a specific date of delivery.

1. If a customer requires side graphics / names / sponsors / nose decals / etc, all products must be ordered separately, when the required forms are filled out it helps us take your information to process your order quicker and more accuately. It is quicker for us to process your order if you place it online versus by phone given our restricted working hours. 

        1a. REQUIREMENT:  If a customer requests to see their Number / Name / Side Graphics / in more than one style or color configuration they must fill out separate forms per style or color configuration.  We must request that customers follow this rule in order to process and complete their order quickly and efficiently. Customers will be invoiced $25 art charge per style or color configuration.  Bottom Line is for our customers to try to finalize the styles and colors before they order so we can process everyones order effieciently, the more changes the less time we have for everyone.

2. Once a customer has submitted the required forms for their order, that information is forwarded directly to Comp-Cal for processing.  A Comp-Cal representative will then contact you via phone or email within 24-48 hours to verify the order and take payment information.  If you have not been contacted within 48 hours please call 1-866-633-2257 or email decals@comp-cal.com to check that we have recieved your order.

3. After a Comp-Cal representative has contacted the customer to verifiy the order and taken the payment information, that representative will create a detailed layout (like the one pictured below).  That layout will then be emailed to the customer (if they require layout approval) for approval. 

4.  IMPORTANT: Once a customer has recieved the layout for approval, if changes are required (spelling corrections, color change, repositioning) the customer gets 2 ART CHARGE FREE REVISIONS.  After the the Third revision to the layout has been recieved, if a 4th or more revision is requested an ART CHARGE of $25 (non-refundable) will be added to their order per revision.

5.  Once Comp-Cal has recieved final approval of the customers order, your order will then be put into full scale print form, printed, laminated, cut, weeded, application tape applied, separated, labeled, boxed, invoiced, and shipped.  As you can see many steps are involved in taking and processing orders so you can see why it takes 7-10 days to process a customers order.

PLACE ORDER

©2008 Comp-Cal, Inc. - PO Box 59 - Denver, NC 28037 - 704-489-6875 - email us 

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