QUESTIONS?

The following questions are some that we are typically asked on any given day, so hopefully this should answer any that you may have.

I CANNOT FIND A PHONE NUMBER TO CALL. WHY?

 Surprising to most customers, we are family owned and operated. GKG consists of only 3 employees, two of which do Order Processing / Design / Print / Production / Shipping and one does accounting. So during the months of January through May due to overwhelming calls and a very busy schedule we are able to service you a lot faster over email than over the phone.  You can contact us by email: decals@gkartgrafixonline.com 


HOW LONG DO I HAVE TO WAIT TO GET MY ORDER?

All kits are printed to order and take approximately 7 to 10 business days to complete. They are shipped via UPS which takes 2 to 5 days to be delivered depending on destination.

We will email the tracking info as soon as your order is shipped.


CAN I SEE A PROOF BEFORE I ORDER?

We get this question quite often.  We only email out Layout Proofs when orders are processed and paid for.  This is because we need to be sure our time for putting the layout together will be covered. 

Once your order is processed we then put together the layout and email it for the customer's approval.

You place an Design Deposit to see a proof before placing a full order.


HOW DO I ORDER GRAPHICS?

All our graphics are setup to be ordered indiviually, so Side Graphics are seperate, Numbers are seperate, Names are seperate and So on.  So if you're looking for a Side Graphics and Numbers you will start by doing the following:

Click on the Products Button:

Click Side Graphics Kits Button:

Click on the Picture of the Side Graphics:  ( this will start a Gallery with a brief description of the Side Graphics Kit and Price)

Once you have selected a Side Graphics kit of interest, Click the Order Graphics tab:

Select your colors and add the date needed by, be sure to include the color body the graphics will be going on and ADD TO CART

 

If you are ordering numbers Click on the Printed or Layered Numbers Tabs and select your number style:

Then Click ADD TO CART

Once you have placed your orders for all the products you would like, then go to CHECK OUT.

Enter your payment and billing information to finish placing your order.


HOW MUCH DOES A GRAPHIC KIT COST?

This is the most asked question, below is an estimated price breakdown before you start your ordering.

FLAT KART SIDE GRAPHICS KITS (printed side graphics only)   $64.99 TO $94.99 ADD $20.00 for fluorescents

PRINTED NUMBER SET  $24.99

FLUORESCENT NUMBER SET  $39.99

DRIVER NAME KIT $11.99

PRINTED NOSE DECALS $12.99

FLUORESCENT NOSE DECALS $19.99

most standard kits that are ordered are a SIDE GRAPHICS KIT, NUMBER KIT & DRIVER NAME KIT + UPS Ground shipping

subtotal:  $160.00 

Remember this is estimated total, some graphics kits are full side wraps and will run and additional $20.00 so the above price is for a basic Side Graphics kit costing $64.99


WHAT COMES IN THE BOX?

In the box with your order you will find an application squeegee, detailed instructions, a copy of your layout (if it applies to your order) , G-Kart Grafix Referral Business Card, a G-Kart Grafix official decal to signify you have purchased quality graphics and a copy of your invoice.


WHAT SHIPPING OPTIONS DO I HAVE?

We offer shipping options through United States Postal Service and UPS.  Canada shipments are made using USPS. G-Kart Grafix reserves the right to change the shipping courier if shipping costs incurred by the customers package exceeds the amount that the customer paid for shipping by one carrier over another. For example: If UPS charges GKG $17.35 for a customer's package to be shipped via UPS Ground and the customer paid $15.20, then GKG will then possibly switch carriers to USPS if the cost from USPS is closer to the amount the customer paid for shipping as long as the package still arrives in the same amount of time or less by the other carrier. So the customer should should not be surprised to see their package arrive by USPS if they selected UPS for their package. GKG does this to make sure that all costs are fair and in the customer's favor for future orders.


DO YOU CREATE CUSTOM DESIGNS?

Yes we can create custom designs for our customers.  Now custom designs are priced by the hour when designing.  Our Graphic Design charge is $45.00 per hour to create this unique artwork.  Typically to create a custom piece of artwork it takes roughly 3 to 4 hours to design, this means if you have a custom design in mind it will cost you an additional $135 to $180 to have custom one of a kind graphics. 

Now you are asking, "what do you mean by additional?"

All our graphic kits that are available on our website are pre-designed.  This means we have already included the cost of design into the package price, also these kits take us less time to create resulting in a quicker turnaround.  If we have to custom design a kit for a customer it will take longer to create that one of a kind artwork, which this must be compensated for.

So please take this into consideration before placing an order for custom artwork.  To design custom artwork and print a graphics kit from it will cost the customer an estimated $135.00 + $145.00 for the vinyl graphics making the graphics kit a total of $280 if all graphics are only printed and not layered.

Fluorescent colors will also increase this price.  So if you are thinking of getting a custom design created be sure to expect to pay about $300 or more for it to be custom.


WHY DOES FLUORESCENT COLORS COST MORE?

We can not print mirror chrome or fluorescent colors.  These colors must be a seperate layer of vinyl and must be applied over our printed graphics.  This means the graphics will cost more due to the extra layer of vinyl and the additional labor involved in artwork setup and pre-layering your graphics so you need only apply the one layer of graphics.


THE COLORS ON MY GRAPHICS ARE DIFFERENT FROM THE IMAGE VIEWED ON SCREEN?

Your printed graphics will vary in color from what is viewed on screen or what is printed on paper.  Computer monitors use a color format called RGB.  This is referred to as Red Green Blue.  This format differs from what is printed because we print in CMYK (Cyan, Magenta, Yellow, Black) this is the same format that your desk printer prints in.

Then you ask, why is the vinyl look different from the paper template included with my order?  Because printed vinyl is different from printed paper.  If you have ever tried printing pictures off of your desk printer on regular paper versus photo paper, the results are different.  This also applies to printed vinyl.  Every printer uses different profiles to print the same color mixture, but that does not mean every printer will create the same color.  We cannot guarantee that the colors that will be printed will be the same as the layout viewed.  We will try to get them as close as possible, but they will still not be exact.  This is the reason for our color disclaimer.

Color Accuracy Disclaimer:  The Colors viewed on your monitor may vary from the color of the vinyl graphics you recieve.  Comp-Cal / G-Kart Grafix is not liable for the varience in color due to the different color formats of monitors and desk printers versus the ink that is printed on vinyl.  Please be sure to make note of this if the color of your graphics is different from what is viewed online or in the installation template.

If a customer wishes to have their colors adjusted, they are responsible for the costs involved with reprints and shipping. 


HOW TOUGH ARE YOUR GRAPHICS?

Extremely Durable.  This is a typical racer question, all our digitally printed graphics are printed on premium 2mil 3M air release vinyl and then laminated with 3.0mil 3M8508 Gloss Overlaminate.  This makes them a total of 5mil thick.  So what does that mean?  That means that you can accidentally spill fuel or chemicals on them and not have to worry that the ink on your graphic is going to wipe off.  It also means that if you have a slight tire mark on them that hasn't "burned" the vinyl you can take rubbing compound (the same you use for the clear coat automotive paint ) and buff that mark off.  

If you order a layered set of graphics (i.e. graphics with a fluorescent color, this top layer of fluorescent will not be laminated so it does not have the same protection as the printed graphics. )

Why is this not laminated you probably ask.  We print in CMYK inks, which means we cannot print fluorescent colors and means we have to apply this as a seperate layer after the original graphics are printed.


MY SHOPPING CART IS EMPTY?

I keep placing my order but it says my Shopping Cart Is Empty?  If this is happening to you, then you will need to do one of two things.  Either try placing your order later or email us.  The website can have a technical glitch that does this from time to time.  Please make note of everything you want to order and email us  decals@gkartgrafixonline.com and we will help you from there.

Regular Business hours are:

Monday - Friday:      8am -5:30pm EST

Saturday:    Closed

Sunday: Closed


 

©2017 GKG G-Kart Grafix | Comp-Cal, Inc. | Denver, NC | email us